Sales Documents
In SAP there are a number of documents that are used in
the sales and distribution process include customer inquiries, quotations,
sales orders, sales order contracts, credit memos, and returns.
A customer inquiry is given to a customer or potential
customer for an item. After the inquiry has been received by the sales office
associated with the customer, the team can work on a response. The resulting
sales document is a quotation that is sent back to the customer with the best
price and conditions offered by a company.
A sales order is an agreement between a company and a
customer. The sales document specifies the items to be delivered, the quantity,
and the date of delivery of the items to the customer.
A sales scheduling agreement is similar to the sales
order in the sense that the customer orders a range of items, price and
conditions are agreed upon, and a delivery is arranged. The agreement schedules
a number of deliveries to the customer over a period of time.
A sales contract is an agreement between a company and a
customer for goods or services over a specified period of time. There are a
number of contracts that can be created such as a quantity contract that
specifies the total of the items to be sold to the customer over a period of
time. A contact can also be based on value so that items are sold to a customer
over a period of time up to a total amount. On occasion a customer will want to
return items.
This may be because they are the wrong items, the items
failed inspection, or they are not required. Depending on a company's return
policy, it may require the customer to obtain a return merchandise
authorization (RMA) number or it may allow customers to return items without an
RMA. When the returns are processed, a credit is issued to the customer in the
form of a sales document called a credit memo.
Credit memos can also be processed if the customer has
been charged a price that is in excess of the agreed amount, if a discount has
not been applied or if they have been charged for freight when the order
included free shipping. The opposite of a credit memo is a debit memo and this
can be created if a sales department has undercharged a customer for items on
the sales order.
For SAP ERP Training or SAP Sales Documents Module Training please visit the links.
